Help
How Uptides works, in the words we use in the app. Can't find it? Email [email protected].
Getting started
- What does Uptides.ai actually do?Uptides optimizes the titles and thumbnails of your back catalog to increase views and watch time.
- Connecting your channelWhat Uptides asks for when you connect, which Google account to choose, and what it can and cannot do with the access.
- Brand Accounts and which Google account to useWhy your channel may not appear on Google's account screen, and how to pick the right identity.
- After you connectThe calibration form, the channel study, your Channel Brief, and when your first candidates appear.
How optimization works
- Is this just A/B testing?No. Testing compares variants; Uptides decides what deserves attention next and keeps optimizing over time.
- How does the optimization process work?The five steps from granting access to continuous monitoring.
- Do changes go live automatically?Automatic optimization is available; manual approval mode remains an option, and you can revert a title at any time.
- Reviewing and applying candidatesHow the review queue works: approve, edit, reject, apply to YouTube, and what each status means.
- Auto modeWhat auto mode does, how to turn it on for the channel and per video, and how to turn it off.
Thumbnails
Protection and reverts
Measuring results
- How long does it take to see results?Most customers notice differences within the first 2-3 weeks, sometimes sooner.
- How results are measuredEngaged views, the projected baseline, the 30/90/365-day views on Reports, and why Shorts are shown separately.
- Finding your performance dataWhere to see channel results, how to open a single video's day-by-day numbers, and what you can export.
Pricing and billing
- How does pricing work?Pricing is based on your channel's average monthly views, starting at $29/month.
- What payment methods are supported?Credit card via Stripe, invoiced every 30 days.
- Are there annual or enterprise plans?Yes. Discounted annual plans and custom enterprise plans for larger channels.
- What happens if I stop using Uptides.ai?Optimizations stop, optimized videos are restored to their original titles and thumbnails, and no future fees are incurred.
- Pricing, trial, and billingHow your plan is sized, the 30-day free trial, monthly versus annual billing, and what the Billing page shows.
- Leaving UptidesCancelling, disconnecting a channel, and deleting your account: what is restored on YouTube and what is deleted.
- Refunds and unexpected chargesWhat to do about a charge you did not expect, our refund policy, and how to stop a subscription from renewing.
Data, privacy and security
- What access does Uptides.ai require?Admin-level channel access, analytics access, and the ability to change titles and thumbnails you approve.
- Do you ever take control of my channel?No. You retain full ownership, control, and editorial authority at all times.
- How is my data used?Only to analyze performance, improve recommendations, and power your reporting. Never sold or reused.
- How does Uptides protect my data?Commercial best-practice safeguards for privacy, access control, and secure data handling.