Refunds and unexpected charges

If a charge does not look right, email us and we will work through it with you.

A charge you did not expect

Email [email protected] with your channel's handle and the date and amount of the charge. We will work with you to resolve it.

Refunds

We do not offer refunds.

Stopping a renewal

To stop a subscription from renewing, click on your user profile in the upper right hand corner of your screen and select "Delete Account" at the bottom of the drop down. You can also delete your account from the billing page.

You keep access to Uptides for the remainder of the period you have already paid for — the rest of the month on a monthly plan, or the rest of the year on an annual one — and you are not charged again.

Your optimized titles and thumbnails stay live on YouTube while you still have access.

During the trial

Cancelling before the trial end date shown on your Billing page means you are never charged. See Pricing, trial, and billing.